[rt-users] SLA module in international environment

[Ruslan Zakirov]

On Thu, Nov 24, 2011 at 3:53 PM, Soula, Christophe
<csoula at hach-lange.com> wrote:
> Will be great to get the business hours per queue feature independent from the level which should drive to such a configuration :

Good idea.

> %RT::ServiceAgreements = (
...
>          BusinessHoursdefault => {
>                'US_IT_Service_Center' => 'US1',
>                'Europe_IT_Service_Center' => 'Europe1',
>          }
...

> Will be great to get the possibility to define timezone for each BusinessHours which should drive to such a configuration (I'm not an expert so please my apologize for any wrong prposoition ;) ) :

Good idea.

> %RT::ServiceBusinessHours = (
>        'US1' => {
>                Timezone => { Value => America/Denver },
...
>        },
>        'Europe1' => {
>                    Timezone => { Value => Europe/Berlin },
>                    0 => { Name => 'Sunday', Start => undef, End => undef },
...
>        },
> );
>
> This will have as effect no need of maintenance several time a year due to summer time/winter time/daylight saving time

Right.

> Thanks and regards,

Both are good ideas. Patches are welcome. I don't see free time in
near future to implement any of these. First is simple, second thing
is harder, but doable as well.

-- 
Best regards, Ruslan.