[rt-users] Need help with RT-Ldap Authentication

[Kevin Falcone]

On Sun, Nov 27, 2011 at 12:04:41PM +0530, Sameer Garg wrote:
>    I have setup RT 4.0.4 with Ldap Authentication. When I try to login using ldap I am getting
>    the following error. I have not created any user in RT so I don't get why I am getting this
>    error.

Presumably you've injected email into RT using rt-mailgate, which
creates a user.

Go to configuration -> users and search for the email address

-kevin

>    [Sun Nov 27 06:30:52 2011] [warning]: Use of uninitialized value in subroutine entry at
>    /usr/local/share/perl/5.10.1/IO/Socket/SSL.pm line 391.
>    (/usr/local/share/perl/5.10.1/IO/Socket/SSL.pm:391)
> 
>    [Sun Nov 27 06:30:52 2011] [warning]: Use of uninitialized value in subroutine entry at
>    /usr/local/share/perl/5.10.1/IO/Socket/SSL.pm line 391.
>    (/usr/local/share/perl/5.10.1/IO/Socket/SSL.pm:391)
> 
>    [Sun Nov 27 06:30:52 2011] [warning]: Use of uninitialized value in string eq at
>    /usr/local/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm line 236.
>    (/usr/local/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth/LDAP.pm:236)
> 
>    [Sun Nov 27 06:30:52 2011] [info]: RT::Authen::ExternalAuth::CanonicalizeUserInfo returning
>    Disabled: 0, EmailAddress: [1]test-user at example.com, Gecos: test-user, Name: test-user,
>    Privileged: 0, RealName: Foo Bar, gecos: test-user
>    (/usr/local/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:536)
> 
>    [Sun Nov 27 06:30:52 2011] [error]: Couldn't create user test-user: Email address in use
>    (/usr/local/local/plugins/RT-Authen-ExternalAuth/lib/RT/Authen/ExternalAuth.pm:129)
> 
>    [Sun Nov 27 06:30:52 2011] [error]: FAILED LOGIN for test-user from 127.0.0.1
>    (/usr/local/sbin/../lib/RT/Interface/Web.pm:655)
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