[rt-users] Read requestor user CF and write the value into a ticket CF

[Bart]

I've gotten a little further now with the following code:

my $my_rq = $self->TicketObj->RequestorAddresses;
>
> my $temp_user = RT::User->new();
> $temp_user->LoadByEmail($my_rq);
> my $rq_org = $temp_user->Organization();
>
> $self->TicketObj->AddCustomFieldValue(Field => 'Oplossing', Value =>
> $rq_org);
>
> return 1;
>

But, getting a custom field value from that user (instead of the regular
organization field) doesn't seem to work.
I've tried the following line for getting the User CF:

my $rq_org = $temp_user->FirstCustomFieldValue('CF Name');
>

Any thoughts on how to get the User CF?


-- Bart


2011/10/5 Bart <bart at pleh.info>

> If I were to use the UserObj, how would that look?
>
> I find it difficult to make the transition from requestor e-mail address to
> used ID and from there to a users custom field O_o
>
> As for the More about requestors box, we like the default usage lol + we
> want the ability to make reports/charts based on the value of the tickets
> Organisation field.
>
> -- Bart
>
>
> 2011/10/5 Kevin Falcone <falcone at bestpractical.com>
>
>> On Wed, Oct 05, 2011 at 09:08:37AM -0500, ktm at rice.edu wrote:
>> > On Wed, Oct 05, 2011 at 03:31:32PM +0200, Bart wrote:
>> > > Hi,
>> > >
>> > > For users we've added an extra CF which is an autocomplete field
>> containing
>> > > a list of roughly 450 organisations that we work with. We had to make
>> a
>> > > separate CF for this in order to help our users a little, saves typo's
>> and
>> > > makes adding an organisation to a user easy. So basically we're
>> ignoring the
>> > > RT default Organisation field and have a separate CF for this purpose.
>> > >
>> > > The second thing we now want is to show that organisation name (the
>> one in
>> > > the organisation CF) in our tickets, so that we can make nice reports
>> based
>> > > on that information.
>> > > This is where I'm stuck, I can't seem to figure out how to read the CF
>> for a
>> > > requestor (or any user) and thus am unable to write the value into a
>> ticket
>> > > CF.
>> > >
>> > > I know how to read and write into ticket CF's, but I have no clue on
>> how to
>> > > read information from a requestor of a ticket.
>> > >
>> > > Reading information from a tidcket CF:
>> > >
>> > > $self->TicketObj->FirstCustomFieldValue('Custom Field Name');
>> > >
>> > > Writing information into a ticket CF:
>> > >
>> > > $self->TicketObj->AddCustomFieldValue(Field => 'Custom Field Name',
>> Value =>
>> > > $my_owner);
>> > >
>> > > Or, instead of a variable use a fixed value between single quotes.
>> > >
>> > > I also know that this piece of code gets a ticket requestor e-mail
>> address:
>> > >
>> > > my $requestor_address = $self->TicketObj->RequestorAddresses;
>> > >
>> > > But thats about as far as I'm able to get....
>> > >
>> > > Can anyone point me in the right direction for this one?
>> > >
>> > >
>> > > -- Bart
>> >
>> > Hi Bart,
>> >
>> > If I am understanding your question, you want to be able to script
>> > reading/writing User custom fields. It happens that I have hit the
>> > same stumbling block. It is easy to update Ticket custom fields, but
>> > I would like to do the same with User CFs. The only thing that looks
>> > like it would work is RT::Record, ugh. I hope that someone has a
>> > better option... patch for REST, the RT CLI...? Any help would be
>> > appreciated.
>>
>> Have you tried FirstCustomFieldValue or AddCustomFieldValue on a User
>> object?
>> They're RT::Record methods, and thus available on all RT objects
>> (although it only makes sense on the ones that have CFs applied).
>>
>> RT4 also allows customization of the More about Requestors box from
>> the config using Formats so you can just display the User CF directly
>> rather than copying.
>>
>> -kevin
>>
>> --------
>> RT Training Sessions (http://bestpractical.com/services/training.html)
>> *  San Francisco, CA, USA — October 18 & 19, 2011
>> *  Washington DC, USA — October 31 & November 1, 2011
>> *  Barcelona, Spain — November 28 & 29, 2011
>>
>
>
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