[rt-users] Where can I remove Time Estimated and Time Left fields?

josh.cole josh.cole at fresno.edu
Wed Oct 12 17:50:03 EDT 2011


I changed Ticket/Elements/ShowBasics which has the elements that I want to
remove. I see this in /SelfService/Display.html <&
/Ticket/Elements/ShowBasics, Ticket => $Ticket &>

That is the same file I edited and I have cleared the mason cache but the
changes are not reflected. 


Joop wrote:
> 
> josh.cole wrote:
>> If anyone is willing to tell me how I can accomplish this. It is driving
>> me
>> crazy!
>>   
> As per the subject:
> You'll need to copy SelfService/Display.html to your local folder and 
> you'll see that it calls /Ticket/Elements/ShowDates, so you'll need to 
> copy that as well. Then you'll need to modify Display.html to not call 
> /Tickets/Elements/ShowDates but your modified version.
> That is how I would do it.
> 
> Regards,
> 
> Joop
> 
> --------
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> 
> 

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