[rt-users] text file attachments being stripped

Thomas Sibley trs at bestpractical.com
Tue Oct 18 12:33:51 EDT 2011


On 10/18/2011 12:18 PM, Alex Young wrote:
> It's a standard response to a ticket. So far I am drawing a blank as
> to where it might be stripped out of the email. The actual response
> is received, but without the attachment.
>
> As it's an internal mail it's only going direct to our Exchange
> server, and the Exchange server is happy with all other text files
> and other attachments, so I'm looking at RT or something else on the
> Linux server stripping the files, but again, only on outbound.

You can temporarily set your MailCommand to testfile to capture outgoing 
mail to a file and see if the attachment is present in the mail RT spits 
out.

Can you show us the relevant transaction in the web UI?

Thomas



More information about the rt-users mailing list