[rt-users] Links -> new Child workflow (cross queue children assignment)

Lars Reimann l.reimann at metaways.de
Thu Oct 27 11:14:18 EDT 2011


Hi,

RT=v3.8.8

short Question:

Apperently Users with the following rights cannot assign links to 
tickets outside of one queue they have the rights in:

QueueA rights:

CreateTicket
ModifyTicket
OwnTicket
ReplyToTicket
SeeQueue
ShowTicket
StealTicket
TakeTicket

QueueB rights:

CreateTicket
ReplyToTicket
SeeQueue
ShowTicket

Ticket1 in QueueA:
Links -> Cannot assign Child:
Ticket2 in QueueB

Why is that, because I don't alter Ticket2 but Ticket1 where I have 
almost full access?

Otherwise: What is my error / which right is needed?

Many thanks,
and sorry for not digging through the archives as time is short atm.
LR



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