[rt-users] RT Upgrade problem

Kevin Falcone falcone at bestpractical.com
Thu Sep 1 18:33:42 EDT 2011


On Thu, Sep 01, 2011 at 05:32:00PM +0000, Derek Rumig wrote:
>    I was running 3.8.7 and had a user using the 3.5-default. Now he cannot login with 4.0.1 and
>    gets the error
> 
>    Could not find component for path `/NoAuth/css/3.5-default/main.css'
> 
>    Anyone know where in the database you can set the users theme? Or if there is a way around
>    this?

There's a bug open for this
http://issues.bestpractical.com/Ticket/Display.html?id=18271 (guest/guest)

You can delete all of their preferences by finding the Attributes
record named Pref-RT::System-1 with the appropriate ObjectType and
ObjectIds

-kevin
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