[rt-users] External Auth overrides user preferences

Aline Guedes aline.guedes at gmail.com
Tue Sep 6 12:04:29 EDT 2011


Hello Kevin,

It looks like RT-Extension-MergeUsers can do the trick for me!

Thanks a lot for the tip!

Best regards,
Aline

On Tue, Sep 6, 2011 at 11:29 AM, Kevin Falcone <falcone at bestpractical.com>wrote:

> On Sun, Sep 04, 2011 at 10:23:52PM -0300, Aline Guedes wrote:
> > Hello,
> >
> > Is there a way to make ExternalAuth set a default email address to new
> users
> > but not override existing users' preferences? I noticed that every time I
> > log in as my existing user, it changes my email to what is defined in the
> > LDAP server - I would like to make RT send mail to an account that is not
> > defined in the LDAP server.
>
> I assume you're using RT-Authen-ExternalAuth.  It syncs your data
> against LDAP on any login or create.
>
> RT-Extension-LDAPImport has a "don't override RT from LDAP" flag, so
> you could create/import your users from that if you want and just use
> RT-Authen-ExternalAuth for the auth side of things.
>
> > Also, is there a way to make RT recognize my RT account by both Name and
> > EmailAddress? I have recently migrated from rt 3.4.4 and rt 4.0.2 and in
> the
> > old version, I had one account with the name "alinegds at domain.com" and
> email
> > address "alinegds at anotherdomain.com". When I opened a ticket or replied
> a
> > ticket using my alinegds at anotherdomain account, it would still recognize
> my
> > RT user account (alinegds at domain.com) and would not create a new one.
> This
> > was actually very good because I wouldn't need several different entries
> in
> > the database for the same user (and it would also allow me to view all
> > tickets I opened using both email accounts from the same RT acct). Note
> that
>
> Sounds like you want RT-Extension-MergeUsers
>
> > I wasn't using the External Auth plugin in rt 3.4.4 (I used a custom
> script
>
> The plugin didn't exist for 3.4 and doesn't support 3.4
>
> > base on LDAPOverlay - http://requesttracker.wikia.com/wiki/LdapOverlay).
> > Summing up, I would like to be able to have an RT account based on my
> LDAP
> > user, but have the ability to use another email account to reply
> to/create
> > tickets (the email account defined at my preferences page).
>
> unfortunately, that overlay is badly out of date with any modern
> version of RT.
>
> -kevin
>
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