[rt-users] Making autocreated AD users into privileged users

[April Rosenberg]

Thanks for the tip, I hadn't tried searching since I had one user that is
visible.  It is RT::Auth 0.08.  But I am now able to change my users to
privileged, so all is awesome!

April

-----Original Message-----
From: rt-users-bounces at lists.bestpractical.com
[mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin
Falcone
Sent: Wednesday, September 07, 2011 2:56 PM
To: RT-Users at lists.bestpractical.com
Subject: Re: [rt-users] Making autocreated AD users into privileged users

On Wed, Sep 07, 2011 at 02:48:59PM -0700, April Rosenberg wrote:
> I have been working to figure this out for a while and I am just not
> sure what I am not doing wrong and I am unable to find much
> information on this on the web.  I am running Request Tracker 3.8.7 on
> Ubuntu 10.04 with MySQL
> 5.0.92 and Apache 2.2.14 with mod perl 2.0.4.  I have
> RT::Authen::ExternalAuth configured and I am able to send an email as
> a user and they are then able to log in and view their ticket.
> However, I would like to set up some of the users as privileged users
> as they are the queue managers but they are not showing in the
> Configuration/Users screen.  I have Set($AutoCreate, {Privileged =>
> 1}); so I thought I would be able to at least edit my users, but they
> are not showing up.  My RTSiteConfig.pm is below with the personal
> info obscured.  If anyone can help that would be greatly appreciated.
Thanks!

Under Configuration -> Users use the search feature.  Unprivileged users
aren't listed.  If your users were being created as Privileged, then they
would show up in the list.  I suggest searching for their email address
for the best chance of success.  I'm not sure what version of
RT-Authen-ExternalAuth you're using, so I can't tell you if AutoCreate
should be working or not in your configuration.

-kevin