[rt-users] Making autocreated AD users into privileged users

[Kevin Falcone]

On Wed, Sep 07, 2011 at 03:06:05PM -0700, April Rosenberg wrote:
> Thanks for the tip, I hadn't tried searching since I had one user that is
> visible.  It is RT::Auth 0.08.  But I am now able to change my users to
> privileged, so all is awesome!

Great.
I missed originally that you were creating the users by sending mail,
but I'm pretty sure AutoCreate is only used by
RT::Authen::ExternalAuth when logging in via the webui

-kevin

> -----Original Message-----
> From: rt-users-bounces at lists.bestpractical.com
> [mailto:rt-users-bounces at lists.bestpractical.com] On Behalf Of Kevin
> Falcone
> Sent: Wednesday, September 07, 2011 2:56 PM
> To: RT-Users at lists.bestpractical.com
> Subject: Re: [rt-users] Making autocreated AD users into privileged users
> 
> On Wed, Sep 07, 2011 at 02:48:59PM -0700, April Rosenberg wrote:
> > I have been working to figure this out for a while and I am just not
> > sure what I am not doing wrong and I am unable to find much
> > information on this on the web.  I am running Request Tracker 3.8.7 on
> > Ubuntu 10.04 with MySQL
> > 5.0.92 and Apache 2.2.14 with mod perl 2.0.4.  I have
> > RT::Authen::ExternalAuth configured and I am able to send an email as
> > a user and they are then able to log in and view their ticket.
> > However, I would like to set up some of the users as privileged users
> > as they are the queue managers but they are not showing in the
> > Configuration/Users screen.  I have Set($AutoCreate, {Privileged =>
> > 1}); so I thought I would be able to at least edit my users, but they
> > are not showing up.  My RTSiteConfig.pm is below with the personal
> > info obscured.  If anyone can help that would be greatly appreciated.
> Thanks!
> 
> Under Configuration -> Users use the search feature.  Unprivileged users
> aren't listed.  If your users were being created as Privileged, then they
> would show up in the list.  I suggest searching for their email address
> for the best chance of success.  I'm not sure what version of
> RT-Authen-ExternalAuth you're using, so I can't tell you if AutoCreate
> should be working or not in your configuration.
> 
> -kevin
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> *  Chicago, IL, USA  September 26 & 27, 2011
> *  San Francisco, CA, USA  October 18 & 19, 2011
> *  Washington DC, USA  October 31 & November 1, 2011
> *  Melbourne VIC, Australia  November 28 & 29, 2011
> *  Barcelona, Spain  November 28 & 29, 2011
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: application/pgp-signature
Size: 195 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20110907/12b531ac/attachment.sig>