[rt-users] help getting RT to autoreply ticket to the submitter

[William F. Dudley Jr.]

Hi,

New to RT, have 4.0.2 installed (Red Hat Linux).

We want new tickets to generate an email to the submitter (who can be
a random email account) as well as to the normal team.

In Tools -> Global -> Scrips we have:

(script 16)	
Descrition: On Create
Stage:      TransactionCreate
Condition:  On Create
Action:     Notify Requestors and Ccs
Template:   Autoreply

New ticket announcements go to the team but not to the submitter.

What are we missing here?

Thanks,
Bill Dudley
Avalon Telecom