[rt-users] RT4.0.2 Branded Queue

Kevin Falcone falcone at bestpractical.com
Tue Sep 13 10:03:32 EDT 2011


On Tue, Sep 13, 2011 at 01:19:36PM +0300, Indrek Paas wrote:
> Hi,
> 
> I have been trying to get BrandedQueues to work with RT4 on Debian.
> Got the extension installed but when I activate in RT_SiteConfig.pm
> and issue Apache restart I get:

The BrandedQueues extension has been part of core since 3.8.0 and the
plugin is likely to break modern RTs.  You can access the subject tag
branding from the Queue Admin page.

-kevin

> # /etc/init.d/apache2 restart
> Restarting web server: apache2[Tue Sep 13 10:12:34 2011] [warning]:
> 	(in cleanup) Error while loading /opt/rt4/sbin/rt-server: Can't
> locate object method "new" via package "RT::CurrentUser" at
> /opt/rt4/sbin/../lib/RT/Handle.pm line 239.
> (/opt/rt4/sbin/../lib/RT.pm:342)
>  ... waiting [Tue Sep 13 10:12:35 2011] [warning]: 	(in cleanup) Error
> while loading /opt/rt4/sbin/rt-server: Can't locate object method
> "new" via package "RT::CurrentUser" at
> /opt/rt4/sbin/../lib/RT/Handle.pm line 239.
> (/opt/rt4/sbin/../lib/RT.pm:342)
> 
> When I comment out the line:
> 
> use RT::Extension::BrandedQueues;
> 
> Apache starts and RT is back.
> 
> I have been going through articles from Google and old posts in
> mailing list. All were pointing to this extension and I didn't find
> anything that would suggest that queue branding is built into RT4.
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