[rt-users] RT-Users Digest, Vol 90, Issue 38
Joe Kirby
kirby at umbc.edu
Wed Sep 14 07:13:54 EDT 2011
Sent from my iPhone
On Sep 14, 2011, at 5:25 AM, rt-users-request at lists.bestpractical.com wrote:
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> Today's Topics:
>
> 1. Re: Radio buttons in 4.0 (Kevin Falcone)
> 2. Re: Multiple value match for attr_match_list (Kevin Falcone)
> 3. (no subject) (Chris Collison)
> 4. Custom user feedback rate (Rocel M. Lacida)
> 5. Custom Field Sub-list (Gianfranco.Rossi at emc.com)
> 6. Re: Custom Field Sub-list (Ruslan Zakirov)
>
>
> ----------------------------------------------------------------------
>
> Message: 1
> Date: Tue, 13 Sep 2011 18:43:06 -0400
> From: Kevin Falcone <falcone at bestpractical.com>
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Radio buttons in 4.0
> Message-ID: <20110913224306.GV71957 at jibsheet.com>
> Content-Type: text/plain; charset="us-ascii"
>
> On Tue, Sep 13, 2011 at 03:09:03PM -0700, Yan Seiner wrote:
>> I'm playing with radio buttons in 4.0. I can configure them as Yes/No but
>> I end up with 3 - No Value | Yes | No. Is there any way to get rid of the
>> "No Value" button?
>
> Nope.
>
> -kevin
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> ------------------------------
>
> Message: 2
> Date: Tue, 13 Sep 2011 18:47:33 -0400
> From: Kevin Falcone <falcone at bestpractical.com>
> To: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Multiple value match for attr_match_list
> Message-ID: <20110913224733.GW71957 at jibsheet.com>
> Content-Type: text/plain; charset="us-ascii"
>
> On Tue, Sep 13, 2011 at 03:18:16PM -0700, Hossein Rafighi wrote:
>> Much appreciated. Using alternate email addresses instead of alternate uids sounds even
>> better. Is this url: [1]http://requesttracker.wikia.com/wiki/AutoCreateAndCanonicalizeUserInfo
>> what I need? If not, can you please point me to a page where step-by-step instruction is.
>
> Nope, that page is about 5 years out of date and won't work with any
> modern version of RT. Thanks for pointing it out, I've added the
> relevant warning flags.
>
> As I mentioned, it's a branch in the github repo for
> RT-Authen-ExternalAuth. There are no step by step instructions for
> setting it up. You'd need to be comfortable making a git clone and
> switching branches and reading the updated documentation. You can
> find the github repo https://github.com/bestpractical/rt-authen-externalauth
>
> -kevin
>
>>
>> On Tue, Sep 13, 2011 at 12:04:44PM -0700, Hossein Rafighi wrote:
>>
>> Hi all,
>>
>> We have RT4.0 with RT::Authen::ExternalAuth. In attr_match_list
>> section we have:
>> 'attr_match_list' => [ 'Name',
>> 'EmailAddress',
>> 'RealName',
>> ],
>>
>> You really don't want RealName there, otherwise
>> RT::Authen::ExternalAuth will disallow two people named Bob Smith.
>>
>>
>> 'attr_map' => { 'Name' => 'uid',
>> 'EmailAddress' => 'mail',
>> 'RealName' => 'cn',
>> }
>>
>> However, on our ldap (openldap) a typical user has a uid and cn. For
>> instance, my info on the ldap is:
>> dn: uid=hossein,ou=People,o=TRIUMF
>> uid: hossein
>> cn: Hossein Rafighi
>> sn: Rafighi
>> mail: [2]hossein at triumf.ca
>> mail: [3]Hossein.Rafighi at triumf.ca
>> givenName: Hossein
>>
>> Is it possible to alter the attr_match, attr_map, or any other
>> attribute in RT to authenticate based on uid or cn, and not just
>> uid? I tried changing various settings, but to no avail.
>>
>> You'd have to extend the module to use more than just the Name in the
>> query it runs for DN. There's a branch in the repo for refactoring
>> some of that code, but it concentrates on alternate email addresses
>> not alternate uids. It may make doing what you want easier though.
>>
>> -kevin
>>
>> --
>> _____ _____ _____ _ _ _ _ ____ Hossein Rafighi
>> |_ _|| _ \ |_ _|| | | || \_/ || __|TRIUMF, 4004 Wesbrook Mall
>> | | | |_| ) | | | | | || || |__ Vancouver BC, CANADA, V6T 2A3
>> | | | _ / | | | \_/ || \_/ || __|Voice: (604) 222-1047
>> | | | | \ \ _| |_ | || | | || | Fax: (604) 222-1074
>> |_| |_| \_\|_____| \___/ |_| |_||_| Website: [4]http://www.triumf.ca
>>
>> References
>>
>> Visible links
>> 1. http://requesttracker.wikia.com/wiki/AutoCreateAndCanonicalizeUserInfo
>> 2. mailto:hossein at triumf.ca
>> 3. mailto:Hossein.Rafighi at triumf.ca
>> 4. http://www.triumf.ca/
>
>> --------
>> RT Training Sessions (http://bestpractical.com/services/training.html)
>> * Chicago, IL, USA ? September 26 & 27, 2011
>> * San Francisco, CA, USA ? October 18 & 19, 2011
>> * Washington DC, USA ? October 31 & November 1, 2011
>> * Melbourne VIC, Australia ? November 28 & 29, 2011
>> * Barcelona, Spain ? November 28 & 29, 2011
>
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> ------------------------------
>
> Message: 3
> Date: Wed, 14 Sep 2011 02:31:56 -0500
> From: Chris Collison <collison.chris at hotmail.com>
> To: <kfcrocker at lbl.gov>, <rt-users at lists.bestpractical.com>
> Subject: [rt-users] (no subject)
> Message-ID: <SNT144-W20B821EB4E3B4527E8AA6E95040 at phx.gbl>
> Content-Type: text/plain; charset="iso-8859-1"
>
> http://carlife.co/wp-content/plugins/count-per-day/geoip/phllsq.htm
>
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> ------------------------------
>
> Message: 4
> Date: Wed, 14 Sep 2011 16:23:34 +0800
> From: "Rocel M. Lacida" <rocel at biz.phisl.net>
> To: rt-users at lists.bestpractical.com
> Subject: [rt-users] Custom user feedback rate
> Message-ID: <4E706486.3000302 at biz.phisl.net>
> Content-Type: text/plain; charset=ISO-8859-1; format=flowed
>
> Hi All,
>
> I would like my clients to able to feedback a ticket based on rating
> that they would just select when a ticket is resolve. With this I would
> be able to measure the feedback to my clients based on this. I don't
> know if this is already in place on RT but it would be nice to know if
> someone could point to right direction.
>
>
> Regards,
> Rocel
>
> --
At umbc we incorporated a survey link in our resolve template and it works great.
Joe
>
>
>
> ------------------------------
>
> Message: 5
> Date: Wed, 14 Sep 2011 05:17:38 -0400
> From: <Gianfranco.Rossi at emc.com>
> To: <rt-users at lists.bestpractical.com>
> Subject: [rt-users] Custom Field Sub-list
> Message-ID:
> <1037D95241CCD148999713870A5F4A8607B1B27880 at MX11A.corp.emc.com>
> Content-Type: text/plain; charset="us-ascii"
>
> Hi rt-users,
>
> I've the following issue... we would like to create a kind of "sub-list" for a custom field.
> So there should be a kind of mechanism that if a certain value within the drop down list is chosen, an additional custom field appears in the View as new drop down list.
>
> To be more specific we need to let an additional custom field (with certain values) appear in case the value "service" is chosen from the already existing Drop Down box.
>
> Any Ideas how this can be realized?
>
> Thanks an regards
> Gianfranco
>
>
>
>
> ------------------------------
>
> Message: 6
> Date: Wed, 14 Sep 2011 13:25:46 +0400
> From: Ruslan Zakirov <ruz at bestpractical.com>
> To: Gianfranco.Rossi at emc.com
> Cc: rt-users at lists.bestpractical.com
> Subject: Re: [rt-users] Custom Field Sub-list
> Message-ID:
> <CAMOxC8ugCD8xAKCY8WvsdpGZZxf9tuPV4RcA0pt_g-WDuB6VqA at mail.gmail.com>
> Content-Type: text/plain; charset="utf-8"
>
> Create two custom fields and set 'based on' for one of them.
>
> Regards, Ruslan. From phone.
> 14.09.2011 13:18 ???????????? <Gianfranco.Rossi at emc.com> ???????:
>> Hi rt-users,
>>
>> I've the following issue... we would like to create a kind of "sub-list"
> for a custom field.
>> So there should be a kind of mechanism that if a certain value within the
> drop down list is chosen, an additional custom field appears in the View as
> new drop down list.
>>
>> To be more specific we need to let an additional custom field (with
> certain values) appear in case the value "service" is chosen from the
> already existing Drop Down box.
>>
>> Any Ideas how this can be realized?
>>
>> Thanks an regards
>> Gianfranco
>>
>>
>> --------
>> RT Training Sessions (http://bestpractical.com/services/training.html)
>> * Chicago, IL, USA September 26 & 27, 2011
>> * San Francisco, CA, USA October 18 & 19, 2011
>> * Washington DC, USA October 31 & November 1, 2011
>> * Melbourne VIC, Australia November 28 & 29, 2011
>> * Barcelona, Spain November 28 & 29, 2011
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> ------------------------------
>
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> * Chicago, IL, USA — September 26 & 27, 2011
> * San Francisco, CA, USA — October 18 & 19, 2011
> * Washington DC, USA — October 31 & November 1, 2011
> * Melbourne VIC, Australia — November 28 & 29, 2011
> * Barcelona, Spain — November 28 & 29, 2011
> RT-Users mailing list
> RT-Users at lists.bestpractical.com
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
>
>
> End of RT-Users Digest, Vol 90, Issue 38
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