[rt-users] RT4.0.2 Branded Queue

[Kevin Falcone]

On Wed, Sep 14, 2011 at 03:23:51PM +0300, Indrek Paas wrote:
> I have a clean RT 4.0.2 install. Templates have not been modified in any way.
> I tried modifying the Autoreply template by translating the text to my
> native language but this broke the RT4 autoreply. When new ticket was
> created no reply was sent.
> 
> But is this "fix a number of places to use $TicketObj->SubjectTag"
> required to get the Queue branding to work?

Nope, the RT4 templates already called $TicketObj->SubjectTag

> >> There is no need to reply to this message right now.  Your ticket has been
> >> assigned an ID of [support #46].
> >>
> >> Please include the string:
> >>
> >>         [support #46]

What did you expect to see here?

-kevin
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