[rt-users] Multiple value match for attr_match_list - multiple email addresses

[Kevin Falcone]

On Wed, Sep 14, 2011 at 01:02:12PM -0700, Hossein Rafighi wrote:
>    I thought it sounded to good to be true! Your explanations makes sense.
>    As for reading the documentation, I've looked at everything in the /docs directory of the RT
>    tarball, but nothing substantial to what I want.

Documentation for configuration options such as
$CanonicalizeEmailAddressMatch is in RT_Config.pm

-kevin


> 
>  On Wed, Sep 14, 2011 at 10:42:02AM -0700, Hossein Rafighi wrote:
> 
>  Hi,
>  I modified the subject line to multiple email addresses. I just
>  received an email off the list that was advising me to do the
>  following to achieve what I want. I should emphasize that my users
>  are all in one domain. Sine both [1]John.Doe at triumf.ca and
>  [2]jdoe at triumf.ca are the same person I want him to be able to submit a
>  ticket and reply to his ticket no matter which email address his
>  "From:" is set to. Also if possible, I want him to be able to use
>  either John Doe, or jdoe as username to login to the web interface.
> 
>  The advise is to enable the following:
> 
>  Set($CanonicalizeEmailAddressMatch   ,
>  '(^rt\@triumf.ca)\.(cc\.)?cn\.ca$');
>   Set($CanonicalizeEmailAddressReplace , 'uid.ca');
> 
> 
>  If you can write a regular expression to rewrite John.Doe to jdoe
>  consistently across your userbase, then you can use that option.
>  Normally, it's used to normalize people who write from @host.domain.tld
>  and @domain.tld to all come from @domain.tld.
> 
>  Your proposed settings don't look like they would do what you propose.
>  Have you reviewed the documentation in RT4?
> 
>  -kevin
> 
> 
>  On 9/13/2011 3:47 PM, Kevin Falcone wrote:
> 
>  On Tue, Sep 13, 2011 at 03:18:16PM -0700, Hossein Rafighi wrote:
> 
>     Much appreciated. Using alternate email addresses instead of alternate uids sounds even
>     better. Is this url: [1][3]http://requesttracker.wikia.com/wiki/AutoCreateAndCanonicalizeUserInfo
>     what I need? If not, can you please point me to a page where step-by-step instruction is.
> 
>  Nope, that page is about 5 years out of date and won't work with any
>  modern version of RT.  Thanks for pointing it out, I've added the
>  relevant warning flags.
> 
>  As I mentioned, it's a branch in the github repo for
>  RT-Authen-ExternalAuth.  There are no step by step instructions for
>  setting it up.  You'd need to be comfortable making a git clone and
>  switching branches and reading the updated documentation.  You can
>  find the github repo [4]https://github.com/bestpractical/rt-authen-externalauth
> 
>  --------
>  RT Training Sessions ([5]http://bestpractical.com/services/training.html)
>  *  Chicago, IL, USA -- September 26 & 27, 2011
>  *  San Francisco, CA, USA -- October 18 & 19, 2011
>  *  Washington DC, USA -- October 31 & November 1, 2011
>  *  Melbourne VIC, Australia -- November 28 & 29, 2011
>  *  Barcelona, Spain -- November 28 & 29, 2011
> 
>  --
>    _____  _____   _____  _   _  _   _  ____ Hossein Rafighi
>   |_   _||  _  \ |_   _|| | | || \_/ ||  __|TRIUMF, 4004 Wesbrook Mall
>     | |  | |_|  )  | |  | | | ||     || |__ Vancouver BC, CANADA, V6T 2A3
>     | |  |  _  /   | |  | \_/ || \_/ ||  __|Voice: (604) 222-1047
>     | |  | | \ \  _| |_ |     || | | || |   Fax:   (604) 222-1074
>     |_|  |_|  \_\|_____| \___/ |_| |_||_|   Website: [6]http://www.triumf.ca
> 
> References
> 
>    Visible links
>    1. mailto:John.Doe at triumf.ca
>    2. mailto:jdoe at triumf.ca
>    3. http://requesttracker.wikia.com/wiki/AutoCreateAndCanonicalizeUserInfo
>    4. https://github.com/bestpractical/rt-authen-externalauth
>    5. http://bestpractical.com/services/training.html
>    6. http://www.triumf.ca/

> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> *  Chicago, IL, USA ? September 26 & 27, 2011
> *  San Francisco, CA, USA ? October 18 & 19, 2011
> *  Washington DC, USA ? October 31 & November 1, 2011
> *  Melbourne VIC, Australia ? November 28 & 29, 2011
> *  Barcelona, Spain ? November 28 & 29, 2011

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