[rt-users] How to change Subjet on forward a ticket

[Kevin Falcone]

On Fri, Sep 16, 2011 at 08:31:22AM +0100, Massimo Belegni wrote:
> Hi all
> I need to send some of my tickets to another software
> To do this I use "Forward" function at ticket level
> 
> Subject in forward mail has normally this format:
> Fwd: [helpsite adress #ticket_number] ticket title
> for example
> Fwd: [helpsite.mycompany.com #18247] unable to change subjet in forward ticket
> 
> External software (receiver of my ticket) need subjet in a different format:
> [fixed code to identify customer]: [message title]
> for example
> 
> 99990001:[helpsite.mycompany.com #18247] problem short description
> I tried to change forward template without success
> I tried to find scrips associated to forward funcion, without success

The Templates are called Forward and Forward Ticket.

-kevin
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