[rt-users] Everyone from the same requestors email-domain should be able to reply to a ticket ?

Daniel Schwager Daniel.Schwager at dtnet.de
Sun Sep 18 12:53:43 EDT 2011


Good evening everybody,

We set the global rights for "Requestor" and "CC" to reply to a ticket.

Because we are using RT3 in the B2B environment, we often faced to the
situation, the another 
employee from the some company than the requestor (therefore, with the
same email-domain)
reply additionally to this ticket. Of course, this email will not
recorded because of lack
of permissions.

I would not like to set the global right "Everyone is allowed to reply"!

Question: Is there a way to allow senders from the SAME email-domain
like the Requestor to reply to a ticket ?

Kind regards
Danny




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