[rt-users] Clicking "New" Doesn't Acknowledge New Messages

[Ryan Frantz]

----- Original Message -----
> From: "Kevin Falcone" <falcone at bestpractical.com>
> To: rt-users at lists.bestpractical.com
> Sent: Thursday, September 22, 2011 10:34:47 AM
> Subject: Re: [rt-users] Clicking "New" Doesn't Acknowledge New Messages
> On Thu, Sep 22, 2011 at 09:08:18AM -0400, Ryan Frantz wrote:
> >    List,
> >    I'm using RT 4.0.2 with the 'UpdateStatus' display column set
> >    under the "x highest priority
> >    tickets I own" display and I have found that when requestors
> >    reply to tickets, and that column
> >    updates with the link named "New", I can click the link to take
> >    me to the reply, but there is
> >    no option at the top of the page to acknowledge that the new
> >    messages have been read. Is
> >    there a permission or configuration option that needs to be set
> >    to enable this?
> >    Otherwise, it always looks like the ticket has a new message,
> >    because we can't clear it.
> 
> You want to set ShowUnreadMessageNotifications, either globally or as
> a user pref.

Ahhh.  I did not think to look in the user preferences and/or global/site config for something related to this.  I was digging through permissions.

Thanks,

Ryan

> 
> -kevin
> 
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