[rt-users] SLA Plugin - Maximum amount of hours?

Thomas Sibley trs at bestpractical.com
Mon Sep 26 11:16:11 EDT 2011


On 09/26/2011 11:10 AM, Bart wrote:
> Thanks for looking it up.
> 
> I guess we'll have to set it to a lower value, or maybe leave the Due
> field empty for our problems / changes.

A due date of 3 months for open-ended tickets seems arbitrary.  It would
make sense to me to just leave Due empty in that case.  :)

Thomas



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