[rt-users] Remove ticket number/tag from subject

[Dr Tim Cutts]

On 28 Sep 2011, at 10:42, Ruslan Zakirov wrote:

> Hi,
> 
> I recall some solution was posted a few years back to the list or
> wiki, but don't remember anyone wrapped it as an extension.

I suspect any such method will be quite fragile, since it will depend closely on the end user's mail user agent, and their mail provider's mail transfer agent, doing the right thing with message ID's, In-reply-to headers and so on.  In my experience quite a lot of mail clients don't do that properly.

Regards,

Tim

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