[rt-users] Doing response-time analytics

[Jason Ketola]

Hi,

I'm trying to figure out how to do analytics on response times to 
messages. That is, I want to be able to graph, for instance, how long 
it's taking on average for messages hitting our queue to get a response 
(I'm not looking for time to resolution). From what reading I've done, 
it seems like I'll need to create a custom field to do this, right? Or 
is there somewhere else I should look?

Thank you!
Jason


-- 
Jason Ketola
Business Development Manager
MaxMind, Inc.
www.maxmind.com
617-500-4493 x807