[rt-users] Am a little bit lost with setup of RT

[who else]

Kevin Falcone-2 wrote:
> 
> On Thu, Apr 12, 2012 at 08:31:22AM -0700, who else wrote:
>> 
>>> Have set up RT before, but i am missing my installation documentation;
>>> nowhere to be seen.
>>> 
>>> I have RT up and running on IP adress and Port 8080 with the RT Server.
>>> What
>>> doesn't work at all is the Mailinterface. He says, he sends mails, but
>>> they
>>> never arrive, also, Mails i send to RT won't arrive, so i assume there
>>> is a
>>> problem on that side.
> 
>>You're running on 8080? so you access it as http://example.com:8080 ?
>>You're telling mailgate to access it on 80 not 8080.
> 
> I started the rt server with port 8080 and i can only access it with IP
> Adress and port 8080, like http://123.456.789.0:8080, i cannot access it
> via http://www.example.com:8080.
> I gave it another try by using this setting for apache:
> 
>   <VirtualHost example.com:88>
>         ### Optional apache logs for RT
>         ErrorLog /opt/rt4/var/log/apache2.error
>          TransferLog /opt/rt4/var/log/apache2.access
>          LogLevel debug
> 
>  AddDefaultCharset UTF-8
> 
>         DocumentRoot /opt/rt4/share/html
>         <Location />
>             Order allow,deny
>             Allow from all
> 
>             SetHandler modperl
>             PerlResponseHandler Plack::Handler::Apache2
>             PerlSetVar psgi_app /opt/rt4/sbin/rt-server
>         </Location>
>         <Perl>
>             use Plack::Handler::Apache2;
>             Plack::Handler::Apache2->preload("/opt/rt4/sbin/rt-server");
>         </Perl>
>     </VirtualHost>
> 
> But that wouldn't work either. I still can only connect via IP Adress.
> 
> The default configuration is like this:
> <VirtualHost *:80>
> 	ServerAdmin webmaster at localhost
> 
> 	DocumentRoot /var/www
> 	<Directory />
> 		Options FollowSymLinks
> 		AllowOverride None
> 	</Directory>
> 	<Directory /var/www/>
> 		Options Indexes FollowSymLinks MultiViews
> 		AllowOverride None
> 		Order allow,deny
> 		allow from all
> 	</Directory>
> 
> 	ScriptAlias /cgi-bin/ /usr/lib/cgi-bin/
> 	<Directory "/usr/lib/cgi-bin">
> 		AllowOverride None
> 		Options +ExecCGI -MultiViews +SymLinksIfOwnerMatch
> 		Order allow,deny
> 		Allow from all
> 	</Directory>
> 
> 	#Include /etc/request-tracker4/apache2-modperl2.conf
> 
> 
> 	ErrorLog /var/log/apache2/error.log
> 
> 	# Possible values include: debug, info, notice, warn, error, crit,
> 	# alert, emerg.
> 	LogLevel warn
> 
> 	#CustomLog ${APACHE_LOG_DIR}/access.log combined
> 
>     Alias /doc/ "/usr/share/doc/"
>     <Directory "/usr/share/doc/">
>         Options Indexes MultiViews FollowSymLinks
>         AllowOverride None
>         Order deny,allow
>         Deny from all
>         Allow from 127.0.0.0/255.0.0.0 ::1/128
>     </Directory>
> 
> </VirtualHost>
> 
>> I am wondering about the settings for Postfix:
>> rt: "|/opt/rt4/bin/rt-mailgate --queue general --action correspond --url
>> http://example.com"
>> rt-comment: "|/opt/rt4/bin/rt-mailgate --queue general --action comment
>> --url http://example.com"
>> 
>> I gave it a shot with fetchmail, but didn't succeed there.
>> 
>> My configuration is: The RT Website should be found under
>> http://www.example.com, although i would like to have https instead, but
>> i
>> want to have it working first, before i am going to experiment with SSL.
>> 
>> Anybody got a list of packages i need besides the deps, i can fix with
>> make
>> fixdeps?
>> Also, how to configure Apache Server? I do not want to have it in a
>> subdirectory like http://example.com/rt
> 
> The standard RT documentation in web_deployment.pod describes how to
> put it at example.com.
> 
>> Perhaps someone could push me in the right direction, please? Tried to
>> find
>> a complete, and also uptodate installation documentation for Ubuntu 10.04
>> but haven't found something real helpful.
> 
> -kevin
> 
> Any idea how to get mailgate running? The Mails are not bounced, but i
> receive every 5hrs a mail delayed email.
> 
> Thanks for help!
> Best
> 
> 
>  
> 

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