[rt-users] requestor close ticket

[Albert Shih]

Hi

How can I configure RT (4.0.5) to allow user (authenticate by LDAP) close
himself the ticket. 

The best thing I want is : 

	We (deskhelp) put the ticket in a special status (waiting for close). 

	The user close himself the ticket

	If the user don't close the ticket after X day the ticket is
	automatically close.

Regards.

-- 
Albert SHIH
DIO bâtiment 15
Observatoire de Paris
5 Place Jules Janssen
92195 Meudon Cedex
Téléphone : 01 45 07 76 26/06 86 69 95 71
xmpp: jas at obspm.fr
Heure local/Local time:
jeu 19 avr 2012 10:59:29 CEST