[rt-users] Duplicate requests

Michael Newland Michael.Newland at TIMCO.aero
Fri Apr 20 06:45:56 EDT 2012


Is there an easy way to prevent duplicate tickets from being created?
This has been an ongoing issue and unfortunately we have so many tickets
created on a daily basis, it is difficult to look at all the queues to
see if there is an existing ticket.

 

Any help would be greatly appreciated.  We are running version 4.0.2

 

Thanks!!!

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