[rt-users] Un deleting tickets

[Mike Johnson]

Would this be possible??

Do an advanced search for status='deleted', and the date it was deleted on,
and do a bulk update on all those tickets to make them another status?

Just a thought, but I always tend to favor doing large updates through the
tools provided... I just don't know if what I mentioned above is possible...

Mike.

On Thu, Apr 26, 2012 at 12:44 PM, Chris Preston <
chris at thetrafalgartravel.com> wrote:

>  Hello all,****
>
> I had set the status to deleted for thousands of records in a particular
> queue.  I have now found out that we still need them.  So I went into the
> tickets table and updated the records that were set to deleted and put them
> to new.  I also changed the date of a tickets and set it to an earlier date.
> ****
>
> ** **
>
> Is this all that I needed to do or what does the system actually do when a
> record is set to deleted.****
>



-- 
Mike Johnson
Datatel Programmer/Analyst
Northern Ontario School of Medicine
955 Oliver Road
Thunder Bay, ON   P7B 5E1
Phone: (807) 766-7331
Email: mike.johnson at nosm.ca
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