[rt-users] Un deleting tickets

[Ruslan Zakirov]

On Mon, Apr 30, 2012 at 23:48, Mike Johnson <mike.johnson at nosm.ca> wrote:
> Would this be possible??
>
> Do an advanced search for status='deleted', and the date it was deleted on,
> and do a bulk update on all those tickets to make them another status?
>
> Just a thought, but I always tend to favor doing large updates through the
> tools provided... I just don't know if what I mentioned above is possible...
>

With a script yes, but not in the UI. RT UI does filter out deleted
tickets even if you ask for them on purpose. There is a trick
available to do it from a custom code.



> Mike.
>
>
> On Thu, Apr 26, 2012 at 12:44 PM, Chris Preston
> <chris at thetrafalgartravel.com> wrote:
>>
>> Hello all,
>>
>> I had set the status to deleted for thousands of records in a particular
>> queue.  I have now found out that we still need them.  So I went into the
>> tickets table and updated the records that were set to deleted and put them
>> to new.  I also changed the date of a tickets and set it to an earlier date.
>>
>>
>>
>> Is this all that I needed to do or what does the system actually do when a
>> record is set to deleted.
>
>
>
>
> --
> Mike Johnson
> Datatel Programmer/Analyst
> Northern Ontario School of Medicine
> 955 Oliver Road
> Thunder Bay, ON   P7B 5E1
> Phone: (807) 766-7331
> Email: mike.johnson at nosm.ca



-- 
Best regards, Ruslan.