[rt-users] E-mails not updating History?

[Mario DiNatale]

Finishing up my virgin RT install today,
spent yesterday configuring fetchmail
and exchange to play nice... However I'm
running into a strange issue that I'm hoping
you gentleman can help me out with.

When a user opens a ticket and comments on it,
emails are sent. When another user uses the web-ui
to make a comment, emails are sent and the comment
shows up in the ticket history. However, if a user reply's
to a ticket email, the comment is received via email to
all the users requested, however the comment history
is never updated in the ticket itself, it seems to disappear
off into the void?

Best guess I have is that it has something to do with fetchmail
not dropping it into an appropriate queue, so I'm attatching
my fetchmailrc below and the results of a manual fetchmail run.
----------------------------------------------------------------------------------------------------------
fetchmail run w/ 2 fake messages:
# fetchmail -f /etc/rt3/fetchmailrc
fetchmail: No mail for rt at hpd-exc1
2 messages for rt-comment at hpd-exc1 (3886 octets).
reading message rt-comment at hpd-exc1.hamdenps.local:1 of 2 (2092 octets) flushed
reading message rt-comment at hpd-exc1.hamdenps.local:2 of 2 (1794 octets) flushed
----------------------------------------------------------------------------------------------------------
fetchmailrc:
poll hpd-exc1
proto pop3:
auth password
username "rt"
password "******"
mda "/usr/local/bin/rt-mailgate --url http://tickets.hamdenps.local --queue I.T
--action correspond"
username "rt-comment"
password "*******"
mda "/usr/local/bin/rt-mailgate --url http://tickets.hamdenps.local --queue I.T
--action comment"

nokeep
ssl
sslfingerprint "E4:27:FC:15:3E:97:FD:37:00:D9:D2:D9:AF:01:64:4E"
----------------------------------------------------------------------------------------------------------
Any thoughts or suggestions would be most appreciated gentlemen.
Thanks again,
-m

                 Mario DiNatale
       Information Technology Manager
2900 Dixwell Avenue           Tel: 203-407-3187
Hamden, CT 06518               Fax: 203-230-4097
                      www.hamden.com

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