[rt-users] Result after On queue change

[Björn Schulz]

Hi Kevin,

So it's clear that we have to use our not-change-queue-extension for
that. ;-)

My hope was that we can do it in a scrip.

Thanks a lot for your advice.

Have a great day.


Cheers,
  Björn


On 13.08.12 16:37, Kevin Falcone wrote:
> On Mon, Aug 13, 2012 at 01:54:33PM +0200, Björn Schulz wrote:
>> I try to build a scrip to avoid a queue change from a specific queue
>> (general (1)) if a Cf (Text1) isn't set on a rt3.8 box.
>>
>> In principal it work as a global scrip, but the result field didn't say
>> the truth. ;-)
>>
>> After the not possible queue change the ticket is in the old queue, but
>> results tells me:
>>
>>     Ticket 30: Queue changed from General to TQ-1
>>
>> Any ideas to fix this?
> 
> Unfortunately, the Scrip runs after the queue has been changed (it's
> triggered by the transaction of the change), and Scrips can't hand data
> back to the Messages in the UI.
> 
> You'll need to do this with a callback, probably BeforeUpdate in
> Update.html.  That callback lets you set a $skip_update boolean as
> well as push a message onto @results.  It will also prevent the queue
> change, so it won't be a change and a change back.
> 
> -kevin
> 
> 
>>
>> P.S. Here is my global scrip. On queue level (general) it doesn't work
>> for me.
>>
>>
>> Description:	Queue Change only if Text1 is set
>> Condition:	On Queue Change
>> Action:		User Defined
>> Template:	Global template Blank
>> Stage:		TransactionCreate
>>
>>
>> -------------------------------------------------------
>> Custom action preparation code:	
>>
>> return 1;
>> -------------------------------------------------------
>> Custom action cleanup code:	
>>
>> my $OV =  			
>> $self->TransactionObj->OldValue;
>> $RT::Logger->crit("The old value is: ".$OV);
>> if ($OV != 1)
>> {
>>      return 0;
>> }
>> if (!$self->TicketObj->FirstCustomFieldValue("Text1"))
>> {
>>       $self->TicketObj->SetQueue($OV);
>> }
>> return 1;
>> -------------------------------------------------------
>>
>> In pricipal