[rt-users] RT, and the "priority" flag in Outlook?

[Joseph Spenner]

________________________________
 From: Thomas Sibley <trs at bestpractical.com>
To: rt-users at lists.bestpractical.com 
Sent: Wednesday, August 15, 2012 9:40 AM
Subject: Re: [rt-users] RT, and the "priority" flag in Outlook?
 
On 08/15/2012 09:27 AM, Joseph Spenner wrote:
> Ok, as a simple test, I made a custom template for correspondence named
> Correspondence High Priority:
> 
> --
> RT-Attach-Message: yes
> X-Priority: 1 (Highest)
> X-MSMail-Priority: High
> 
> {$Transaction->Content()}
> --
> 
> Basically, I copied the "Correspondence" template and added the 2
> X-priority lines.
> I added a custom scrip to my test queue to use the above template on
> correspondence:
> 
> Here are the relevant headers I received from the above test, which do
> not include the missing desired header lines:

Those headers look like they're from RT's default On Create Notify
AdminCcs with Transaction scrip.  Are you creating a ticket to test?
That's not a correspondence and so your priority scrip/template above
won't trigger.

Thomas
===

Ah ha!  Yes, I didn't think of that.  You're right, and after I corresponded (replied) to my ticket, the flag DID get set.
Thanks for spotting that one!
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