[rt-users] Who is "Doctor Helga" ?

[Rob Lister]

Right,

A user just e-mailed me directly on an existing ticket, copying in 
support@  (which is RT 3.8)

Original message;

From: Some User <some.user at domain.com>
To: support at lonap.net
Cc: rob at lonap.net
Subject: [TICKET #1234] Test

So.. My reply, I set the "Reply-To: " header to be support at lonap.net
to encourage replies to go back to the ticketer.

Reply headers (from my mail client):

Date: Thu, 23 Aug 2012 13:31:47 +0100
From: Rob Lister <rob at lonap.net>
Reply-To: support at lonap.net
To: some.user at domain.com
Cc: LONAP Tickets - Rob via RT <support at lonap.net>
Subject: Re: [LONAP #1234] Test

Foo


RT's output (slightly anonymized)

Subject: Re: [TICKET #1234] Test
From: Doctor Helga via RT <support at lonap.net>
------^^^^^^^^^^^^
Reply-To: support at lonap.net
Message-ID: <rt-3.8.8-19325-1345725109-973.2411-5-0 at lonap.net>
Precedence: bulk
X-RT-Loop-Prevention: LONAP
RT-Ticket: TICKET #1234
Managed-by: RT 3.8.8 (http://www.bestpractical.com/rt/)
RT-Originator: support at lonap.net
MIME-Version: 1.0
Content-Transfer-Encoding: 8bit
Content-Type: text/plain; charset="utf-8"
X-RT-Original-Encoding: utf-8
Date: Thu, 23 Aug 2012 13:31:49 +0100

Foo


Where the Helga is it getting that from???


R.