[rt-users] email entire history of a ticket

[Kevin Falcone]

On Thu, Aug 23, 2012 at 07:17:48AM -0400, Paul Roth wrote:
>    Is there a way to email an entire ticket, since it was created, based on an email with a key
>    work in the subject like /*HISTORY*/ for the given ticket number?  Similar to the history
>     screen.

Nothing built-in.  There are some templates on the wiki that people
use to implement "On Owner Change, send the new Owner the complete
history of the ticket" and you could probably glue that template
together with a trivial "On correspond and subject matches X"
condition.

-kevin
-------------- next part --------------
A non-text attachment was scrubbed...
Name: not available
Type: application/pgp-signature
Size: 195 bytes
Desc: not available
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20120823/d17a2c69/attachment.sig>