[rt-users] Extra requestor being added

[Thomas Sibley]

On 08/24/2012 03:39 PM, David T. Grayston wrote:
> Just following up to add that I’ve fixed this issue – definitely
> self-inflicted by previously editing the database directly . Prior to
> officially deploying for use I’d wanted to keep all of the queues,
> users, scrips, and templates that had been setup but wanted to remove
> all of the testing tickets and re-set the ticket count to #1. I missed
> fully purging the Groups table entries that make associations between
> ticket and the different roles/groups that are part of the ticket.
>  Removing the remaining orphaned entries (for ticket numbers not-yet
> created) seems to have cured this issue.

You'll probably want to run rt-validator now to see what other cruft is
hanging around the database.

For future reference, rt-shredder is what you should be using to delete
data from the database, not SQL.