[rt-users] excluding email addresses from creating tickets

[Stephen Desch]

Hi,
  We have set up our RT instance successfully and are starting to track
tickets and support requests. The problem is we have some notification
emails that are creating tickets in our system, which we dont need/want.
Example:
 email from:noreply at domain.com
 to: custsrv at domain.com
subject: notification about new account

This will create a ticket which we really dont need. I know you can reject
tickets, but hopefully we can prefilter the email before it reaches the
system


Thank you,
stephen
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