[rt-users] excluding email addresses from creating tickets

[Stephen Desch]

I see, I'll have to look into adding that to our server.


On Thu, Aug 30, 2012 at 2:28 PM, Rich Bishop <rjb38 at drexel.edu> wrote:

> We run procmail ( http://www.procmail.org/ ) on our RT machine to do this
> among other things.
>
> Rich
>
>
> On 08/30/2012 02:07 PM, Stephen Desch wrote:
>
>> Hi,
>>    We have set up our RT instance successfully and are starting to track
>> tickets and support requests. The problem is we have some notification
>> emails that are creating tickets in our system, which we dont need/want.
>> Example:
>>   email from:noreply at domain.com <mailto:from%3Anoreply at domain.**com<from%253Anoreply at domain.com>
>> >
>>   to: custsrv at domain.com <mailto:custsrv at domain.com>
>>
>> subject: notification about new account
>>
>> This will create a ticket which we really dont need. I know you can
>> reject tickets, but hopefully we can prefilter the email before it
>> reaches the system
>>
>>
>> Thank you,
>> stephen
>>
>>
>
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