[rt-users] Subject tab and change queue

[Ruslan Zakirov]

Looks like a bug. Hard to tell whether it's rt or extension. File a report
to make sure it is not lost.

Ruslan from phone.
24.12.2012 14:52 пользователь "Albert Shih" <Albert.Shih at obspm.fr> написал:

>  Le 24/12/2012 ? 11:23:12+0100, Albert Shih a écrit
> > OK.
> >
> > I find where suck in my configuration.
> >
> > To making the change of queue I use RT-CommandbyEmail, that's mean I just
> > reply the first mail (with [Helpdesk #Ticket_ID] as subject) with
> >
> > Queue:network
> >
> > but my mua add "Re:" so the subject received by RT is not
> >
> >       [Helpdesk #Ticket_ID]
> >
> > but
> >
> >       Re: [Helpdek #Ticket_ID]
> >
> > I try to change a ticket from the web interface and as you say it's
> working
> > (RT don't add a second time the tag).
> >
> > But....in my team many user use commandbyemail...so any tips to make it's
> > work with commandbyemail (without changing our mua config...)
> >
>
> In fact no, event I reply with [Helpdesk #Ticket_ID] (meaning without the
> «Re:») Rt still add a second tag.
>
> Its working only throught the web interface.
>
> Regards.
>
> JAS
> --
> Albert SHIH
> DIO bâtiment 15
> Observatoire de Paris
> 5 Place Jules Janssen
> 92195 Meudon Cedex
> Téléphone : 01 45 07 76 26/06 86 69 95 71
> xmpp: jas at obspm.fr
> Heure local/Local time:
> lun 24 déc 2012 11:50:47 CET
>
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