[rt-users] Set Subject in if/then clause

Giuseppe Sollazzo gsollazz at sgul.ac.uk
Wed Feb 1 06:03:30 EST 2012


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Hi,
I'm trying to set up a different subject for different queues in the
same template (autoreply). This doesn't seem to work:

{
if ($Ticket->QueueObj->Name eq 'Work Queue') {
Subject: Helpdesk Job Logged: {$Ticket->Subject}
"Output this";
}
elsif ($Ticket->QueueObj->Name eq 'Task Queue') {
Subject: Support Job Logged: {$Ticket->Subject}
"Output that";
}
else {
"Output other";
}
}

Is there a way to get this work?

Thanks,
Giuseppe

- -- 
____________________________________

Giuseppe Sollazzo
Senior Systems Analyst
Computing Services
Information Services
St. George's, University Of London
Cranmer Terrace
London SW17 0RE

Email: gsollazz at sgul.ac.uk
Direct Dial: +44 20 8725 5160
Fax: +44 20 8725 3583

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