[rt-users] Set Subject in if/then clause

[Giuseppe Sollazzo]

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On 01/02/12 13:08, Gerard FENELON wrote:
> Hi Giuseppe
>
> what is your definition of "This doesn't seem to work" ? what is
> the (bad) behaviour that you are seeing ? Does an email get sent or
> not ? What is its subject line and content ? Anything in the logs
> ?
>
> Gerard
>

Hi Gerard,

I should have been clearer but I thought it was evident: the "Subject"
line is not valid Perl, so you can't compile a script built that way.

The question is if there's a standard way to add that directive (a
non-Perl one) within the if-clause.


Thanks,
Giuseppe


> On 2012-02-01 12:03, Giuseppe Sollazzo wrote:
>> Hi, I'm trying to set up a different subject for different queues
>> in the same template (autoreply). This doesn't seem to work:
>>
>> { if ($Ticket->QueueObj->Name eq 'Work Queue') { Subject:
>> Helpdesk Job Logged: {$Ticket->Subject} "Output this"; } elsif
>> ($Ticket->QueueObj->Name eq 'Task Queue') { Subject: Support Job
>> Logged: {$Ticket->Subject} "Output that"; } else { "Output
>> other"; } }
>>
>> Is there a way to get this work?
>>
>> Thanks, Giuseppe
>
> -------- RT Training Sessions
> (http://bestpractical.com/services/training.html) * Boston March 5
> & 6, 2012


- -- 
____________________________________

Giuseppe Sollazzo
Senior Systems Analyst
Computing Services
Information Services
St. George's, University Of London
Cranmer Terrace
London SW17 0RE

Email: gsollazz at sgul.ac.uk
Direct Dial: +44 20 8725 5160
Fax: +44 20 8725 3583

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