[rt-users] view agent attached file/image in a reply/comment

[Kevin Falcone]

On Wed, Feb 01, 2012 at 03:49:45PM +0100, Bart wrote:
>    Add these options to your RT_SiteConfig.pm:
> 
>      # ---
>      # HTML Attachments
>      # ---

This is the config that will do what he wants
>      Set($PreferRichText, 1);

This one means that when you click Download on an HTML attachment, we
don't disable the javascript. It's important to read and understand the
docs for it. This also makes no difference to the inline history
display of RT.
>      Set($TrustHTMLAttachments, 1);

Often you need PreferRichText + MaxAllowedInline.  Rarely do you need
TrustHTMLAttachments.

-kevin

>    -- Bart
> 
>    Op 1 februari 2012 12:07 schreef Mayk Backus <[1]backus at nlcom.nl> het volgende:
> 
>      Hi list,
> 
>      I noticed that when a reply is made on a ticket by one of our agents,
>      and there's an attachement i can't view this. For example when someone
>      sends a screenshot of something, i can see the file is attached when
>      downloading the it with headers , but is there a way to view the
>      attachment (image, etc) inside RT ?
> 
>      thanx
> 
>      Greets
> 
>      Mayk Backus
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