[rt-users] Two questions

Kevin Falcone falcone at bestpractical.com
Fri Feb 3 12:49:55 EST 2012


On Thu, Feb 02, 2012 at 01:25:13PM -0500, Josh Narins wrote:
> > On Tue, Jan 31, 2012 at 12:54:04PM -0500, Josh Narins wrote:
> > > > On Tue, Jan 31, 2012 at 09:28:00AM -0500, Josh Narins wrote:
> > > > >    I got partway along writing a Mail Plugin for RT3.8, but,
> > > > somewhere along the way, I lost it.
> > > > >
> > > > >    Can anyone point me to any documentation on them? My goal is
> > to
> > > > remove the endlessly
> > > > >    duplicating newlines of the quoted text on each reply to our
> > > > tickets and to remove the
> > > > >    signatures.
> > > >
> > > > There is actually code in 3.8.10 or later to work around Outlook's
> > > > bugs with newlines.
> > >
> > > I'm running 4.0.2 and still have the problem.
> >
> > Please followup with some sample data to rt-bugs?  Thanks
> 
> Sure. What data do you actually want? I'm happy to run any sort of
> query. I found a ticket with no business-sensitive information that
> has the problem.

I suspect the most useful thing is reconstructing from the Attachments
table email that can be shoved through rt-mailgate so they can be
added to the existing tests for the newline removal.

-kevin
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