[rt-users] highlighting tickets with a reply

[Giuseppe Sollazzo]

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Hi Kevin,
thanks, that's a great suggestion!

Best regards,
Giuseppe

On 06/02/12 19:02, Kevin Falcone wrote:
> On Mon, Feb 06, 2012 at 02:53:32PM +0000, Giuseppe Sollazzo wrote:
>>
>> a colleague here has asked me a question I'm not totally sure
>> about.
>>
>> He asked: is there any way to highlight a ticket that has
>> received a reply, in any way other than adding the "New" field?
>>
>> What he'd like is roughly a highlighting background to the ticket
>> in the list.
>>
>> Has anyone done anything similar?
>
> You can use the UpdateStatus column. Changing the background
> would require you to use a Callback with RT__Ticket's ColumnMap.
>
> I believe there are several examples of the ColumnMap Callback on
> the wiki for highlighting a ticket with high priority that you
> could work from.
>
> -kevin
>
>
> -------- RT Training Sessions
> (http://bestpractical.com/services/training.html) * Boston ? March
> 5 & 6, 2012


- -- 
____________________________________

Giuseppe Sollazzo
Senior Systems Analyst
Computing Services
Information Services
St. George's, University Of London
Cranmer Terrace
London SW17 0RE

Email: gsollazz at sgul.ac.uk
Direct Dial: +44 20 8725 5160
Fax: +44 20 8725 3583

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