[rt-users] rt-crontool question

[Kevin Falcone]

> > > /opt/rt4/bin/rt-crontool --search RT::Search::FromSQL --search-arg "Status
> > > = 'open'" --condition RT::Condition::UntouchedInHours --condition-arg
> > > '1'--action  RT::Action::NotifyGroup --action-arg '$owner'  --template
> > 
> > Is there a space between '1' and --action?  If not, the command isn't
> > seeing the action argument.
> > 
> > I'll also note that I'm not sure what $owner is in your usage above.

> I am trying to get it to notify whoever the owner of the ticket is and
> that is from what I can see is the variable for the tickets owner

That isn't how that action works.  It sounds like you want Notify and
to pass the argument Owner, not $owner.

-kevin
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