[rt-users] RT Instance pulling names but not emails

[Scott Pestana]

RT Users,
     My second problem (potentially related to my last) is on our 
external customer support RT instance. When internal employees first 
send in requests, their names are harvested, but NOT their emails, 
meaning that they could not get email updates when replies were to be 
sent.  If we manually set their email addresses everything works from 
there.
     We have RT configured to pull our internal employees from LDAP, and 
we are (hopefully) set up to accept new users from the outside.  However 
in practice the system is accepting email ids for external users, but 
not harvesting their names, resulting in strings like "This is 
correspondence from ." note the empty/null string after "from" and 
before the period.

     Is there something wrong we've done with regard to RT user 
creation?  This is our External* config:

ExternalAuthPriority:     []

ExternalInfoPriority:     [
           'Lingua_LDAP'
         ]

ExternalServiceUsesSSLorTLS:     0

ExternalSettings:     {
           'Lingua_LDAP' => {
                              'base' => 'ou=users,dc=linguamatics,dc=com',
                              'net_ldap_args' => [
                                                   'version',
                                                   3
                                                 ],
                              'filter' => 
'(|(objectClass=posixAccount)(objectClass=account))',
                              'server' => 'ldap1.linguamatics.com',
                              'type' => 'ldap',
                              'attr_match_list' => [
                                                     'EmailAddress'
                                                   ],
                              'tls' => 0,
                              'attr_map' => {
                                              'RealName' => 'cn',
                                              'EmailAddress' => 'mail',
                                              'Name' => 'uid',
                                              'Gecos' => 'gecos',
                                              'ExternalAuthId' => 'uid'
                                            }
                            }
         }

-- 
N. Scott Pestana
IT Infrastructure
Linguamatics