[rt-users] SelfService and ticket submission via Mail

[Kevin Falcone]

On Thu, Feb 16, 2012 at 05:08:27PM -0800, Kenneth Crocker wrote:
>    I would recommend making them all privileged so you cab put them in groups (like staff,
>    students, etc.) with similar access needs.

Kenn - this ignores one of the most useful features of RT for
non-technical users - the SelfService interface where all they see are
their tickets in a greatly simplified interface.  

Van - I assume you mean your LDAP RTUsers group?
You'll either need to remove the RTUsers group restriction on
RT-Authen-ExternalAuth or add users to it.

-kevin

>    On Thu, Feb 16, 2012 at 3:23 PM, Howell, Van <[1]van.howell at lcu.edu> wrote:
> 
>      I am using LDAP authentication.
> 
>      I have about 2000 users in Faculty, Staff, Student and Distance Ed groups.
> 
>      I want them to be able to submit tickets via email and check progress using self service.
> 
>      Do they each have to be a member of my RTUsers group to do this?
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