[rt-users] custom fields default values

[Matthias Henze]

Hi,

I've created a custom field with two possible values which could by set
using a drop down. No I want a default value to be set when a ticket is
created by a mail sent in.

I found this: http://requesttracker.wikia.com/wiki/DefaultCustomFieldValue

And tried to put it in a scrip. No I'm unable to find a combination of
conditions to set, so the scrip is triggered when a ticket is created by
an incoming mail.

What do I have to set for:

Condition:	
Action:	
Template:	
Stage:

And where to put the code:

Custom condition:	
Custom action preparation code:
Custom action cleanup code:

Any hints?

TIA
MH


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