[rt-users] Mail "from" header

[Matthias Henze]

Thanks, but:

For me this only works for the auto reply. Which template do I have to
edit for the agent replies?

When a Agent replies the ticket ID tag in the subject gets lost. How can
I avoid this?

TIA
MH

Am 27.02.2012 20:19, schrieb Ruslan Zakirov:
> On Sat, Feb 25, 2012 at 14:13, Matthias Henze <lists at mhcsoftware.de> wrote:
>> Hi,
>>
>> where and how can I configure the "from" header of outgoing mail? At the
>> moment I get i.e:
>>
>> Auto reply:    From: "Support Queue via RT" <support at mhcsoftware.de>
>> Agent answer:  From: "Agent Name via RT" <support at mhcsoftware.de>
>>
>> What I want is for both cases:
>>
>> From: "MHC Support" <support at mhcsoftware.de>
>>
>> What do I have to do to get this?
> 
> 
> http://requesttracker.wikia.com/wiki/FAQ#Templates
> Q: How to change From line in outgoing mail.
> 
> 
>> TIA
>> MH
>>
>>
>> --
>>
>> MHC SoftWare GmbH
>> Fichtera 17
>> 96274 Itzgrund/Germany
>>
>> voice: +49-(0)9533-92006-0
>> fax: +49-(0)9533-92006-6
>> e-mail: info at mhcsoftware.de
>>
>> HR Coburg: B2242
>> Geschäftsführer: Matthias Henze
>>
>>
>>
>> --------
>> RT Training Sessions (http://bestpractical.com/services/training.html)
>> * Boston  March 5 & 6, 2012
> 
> 
> 



-- 

MHC SoftWare GmbH
Fichtera 17                  
96274 Itzgrund/Germany   

voice: +49-(0)9533-92006-0
fax: +49-(0)9533-92006-6
e-mail: info at mhcsoftware.de

HR Coburg: B2242
Geschäftsführer: Matthias Henze