[rt-users] Mail "from" header

Matthias Henze lists at mhcsoftware.de
Tue Feb 28 10:33:31 EST 2012


You are really funny. My problem is that I'm unable to identify the
templates which are being used ... As I've touched none of the templates
scrips and conditions I've a more or less fresh setup.

Am 28.02.2012 16:28, schrieb Ruslan Zakirov:
> On Tue, Feb 28, 2012 at 01:24, Matthias Henze <lists at mhcsoftware.de> wrote:
>> For me this only works for the auto reply. Which template do I have to
>> edit for the agent replies?
> 
> Open scrips in the admin UI to figure out which template to change.
> 
> 
>> When a Agent replies the ticket ID tag in the subject gets lost. How can
>> I avoid this?
> 
> What do you have in templates? It's probably misconfiguration. Grep
> for Subject in config and post your configuration. Also, find template
> that is responsible for the mail.
> 
> 



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