[rt-users] Bug RT 4.04 ?

Daniel Garcia Mejia dgarcia at cesca.cat
Thu Jan 5 08:06:21 EST 2012


Hi!

I create this simple script in new queue:

Description: Notify Owner On Create
Condition: On create
Action: Notify Owner
Template: Global: Transition
Phase: TransitionCreate


I create a ticket on this queue and assign one Owner (for example 
'Person1'), and I see on the terminal:

[root at cerussita sbin]# [Thu Jan  5 13:08:01 2012] [info]: 
<rt-4.0.4-479-1325768881-562.261-38-0 at cesca.cat> #261/2236 - Scrip 38 
notify owner 
(/home/dgarcia/RT/rt-4.0.4/sbin/../lib/RT/Action/SendEmail.pm:301)
[Thu Jan  5 13:08:01 2012] [info]: 
<rt-4.0.4-479-1325768881-562.261-38-0 at cesca.cat> No recipients found. 
Not sending. 
(/home/dgarcia/RT/rt-4.0.4/sbin/../lib/RT/Interface/Email.pm:352)


It's normal? I only have problems with Owner, NOT requests people or 
anybody, only with OWNER.

Thanks!

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