[rt-users] Auto cc on create and ticket replies to another email address

[RT User]

Thank you Gerard! That worked like a charm!

Steve


On Tue, Jan 17, 2012 at 9:59 AM, Gerard FENELON <gerard at eve-team.com> wrote:

>  Stay on the list.
>
> Go to Admin/Queues/People.html?id=1
> (Configuration > Queues > Your Queue > Watchers
>
> Gerard
>
>
> On 2012-01-17 10:53, RT User wrote:
>
>
>
> On Tue, Jan 17, 2012 at 9:42 AM, Gerard FENELON <gerard at eve-team.com>wrote:
>
>>  Hi
>> If I understand correctly your question,
>> you should put support-backup at xyz.com as Cc or AdminCc of the queue.
>> Gerard
>>
>
> Correct. However, I want the Cc to be added automatically to every queue
> so that all ticket creation and replies go to the Cc
>
> How would I do this?
> Steve
>
>
>
>>
>>
>> On 2012-01-17 08:06, RT User wrote:
>>
>> All,
>>
>> I'm new and happily evaluating RT.  I have one email ID other than
>> requestor that I want all ticket creation emails and replies from tickets
>> to go to.
>>
>> Say, I have a support at xyz.com which rt polls for issues.  Then I want
>> the ticket creation and subsequent reply emails to also go to
>> support-backup at xyz.com as CC.
>>
>> Is this possible?
>>
>> Thanks for all the help!
>> Steve
>>
>>
> --------
> RT Training Sessions (http://bestpractical.com/services/training.html)
> * Boston — March 5 & 6, 2012
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.bestpractical.com/pipermail/rt-users/attachments/20120117/c3fd40c6/attachment.htm>