[rt-users] strip CommandByMail commands from body

vlio zevlio at gmail.com
Tue Jul 10 09:55:30 EDT 2012


Hi Ruslan,

Thanks a lot, the patch there 
(https://rt.cpan.org/Public/Bug/Display.html?id=31795) made the trick. I 
added it to the wiki.

Thanks,
vlio

____________

[09/07/2012 - 13:53] Ruslan Zakirov  :

> On Mon, Jul 9, 2012 at 1:17 PM, vlio <zevlio at gmail.com> wrote:
>> Hello,
>>
>> No idea from anyone? Is this the right place to ask, or should I send this
>> on another list maybe ?
>
> I think there was a patch in rt.cpan.org
>
>
>> Thanks,
>> vlio
>>
>> ____________
>>
>> [05/07/2012 - 14:22] vlio  :
>>
>>
>>> Hi All,
>>>
>>> I installed RT 4.05 along with the CommandByMail extension and all seems
>>> to be working fine so far.
>>> Now I would like to remove the commands used by this extension (like
>>> "status: open") from the body of the e-mail that is actually sent by RT
>>> after parsing and handling them.
>>>
>>> As I am no Perl guru, would someone have or be able to devise the
>>> magical lines that will allow me to modify the message before sending? I
>>> guess this must take place into TakeAction.pm but I am not sure how to
>>> modify the Entity object in a persistent way.
>>>
>>> Thanks a lot,
>>> vlio
>>>
>>
>>
>
>
>




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