[rt-users] Perl API: list of available queues, owners, status

Kevin Falcone falcone at bestpractical.com
Thu Jul 12 21:36:55 EDT 2012


On Fri, Jul 13, 2012 at 01:01:05AM +0100, Richard McMahon wrote:
> Is there an API way to get the full list of valid status values and also

Have you tried running perldoc /opt/rt4/lib/RT/Queue.pm
and searching for Status?

> the list of names of ticket owners. I have looked that the code

Look at what the SelectOwner template does to get an owner list.

-kevin

> that Ruslan mentions but I am able see how to get at the owner
> list and list of valid status values.
> 
> thanks
> 
> 
> 
> I know how to this sort of thing with RAW SQL but prefer to try to
> use the API.
> 
> I have looked at QueueSummaryByStatus in RT4 but
> 
> 
> thanks
> 
> 
> On Thu, 12 Jul 2012, Kevin Falcone wrote:
> 
> >Date: Thu, 12 Jul 2012 15:00:00 -0400
> >From: Kevin Falcone <falcone at bestpractical.com>
> >Reply-To: rt-users at lists.bestpractical.com
> >To: rt-users at lists.bestpractical.com
> >Subject: Re: [rt-users] Perl API: list of available queues, owners, status
> >
> >On Thu, Jul 12, 2012 at 07:43:16PM +0100, Richard McMahon wrote:
> >>I am doing some ASCII perl reports and one of the options is to supply
> >>the queue name. I want to be able to get a list of the queues that
> >>are available as an input check.
> >
> >In that case, it's probably easier to ->Load the queue by name and see
> >if it exists, rather than list 20 queues and name compare each.
> >
> >-kevin
> >
> >>
> >>On Thu, 12 Jul 2012, Ruslan Zakirov wrote:
> >>
> >>>Date: Thu, 12 Jul 2012 21:30:15 +0300
> >>>From: Ruslan Zakirov <ruz at bestpractical.com>
> >>>To: Richard McMahon <rgm at ast.cam.ac.uk>
> >>>Cc: rt-users at lists.bestpractical.com
> >>>Subject: Re: [rt-users] Perl API: list of available queues, owners, status
> >>>
> >>>On Thu, Jul 12, 2012 at 7:58 PM, Richard McMahon <rgm at ast.cam.ac.uk> wrote:
> >>>>Hello,
> >>>>
> >>>>Is there a way/example of how to get a list of queues, owners, status using
> >>>>the Perl API?
> >>>>
> >>>>I want to cycle through making a list counts for each owner
> >>>>and queue by status.
> >>>
> >>>You want count tickets groupped by queue, owner and status, right? You
> >>>really don't want to iterate over anything. It will be very slow.
> >>>Instead take a look at how QueueSummaryBy* files do it in RT 4.0 and
> >>>how RT::Extension::SummaryByUser (on CPAN) does similar task. You just
> >>>need to combine two tables into one big table.
> >
> 
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